Frequently Asked Questions

PRODUCTS

  1. What quality are the t-shirts brand T-Shirts Forever?

They are of extraordinary quality, 100% pima cotton.

  • T-Shirts Forever puts at your fingertips the most select of the world-renowned Pima Cotton, cultivated in the paradisiacal, magical and unforgettable Peruvian valleys, selected, processed and made under the strictest international quality standards, with highly qualified personnel.

  • Peruvian Pima cotton is the thinnest and longest fibre cotton in the world, has a special shine and a great softness to the touch. In addition, Pima cotton is also more resistant than other cottons, does not irritate the skin and resists well to washing, making your shirts, polos and sweatshirts very soft, breathable and durable, i.e. ¡¡Unsurpassed Quality!!

  1. What is included in the price?

All prices include VAT and other local taxes, not include shipping or customs charges or other taxes for the Canary Islands, Ceuta, Melilla and third countries – View: SHIPPING COSTS OF T-SHIRTS FOREVER – CONDITIONS AND PRICES.

  1. What guarantees does T-Shirts Forever offer?

We are so confident in our products and services we can offer our customers a money back guarantee 100% if there is any fault in the garment or customization. However, you should check and confirm the visual evidence we sent you before printing to avoid design errors, spelling or grammar. We are not responsible for any errors of this type after you have approved the design.

  1. What care should I have with my product?

Respect the indications on the label of your T-SF garment.

  • Turn the garment (the inside to outside) before introducing into the washing machine
  • Wash with cold water, maximum 30 ° C
  • Wash separately or with similar colour clothing
  • Centrifuged short
  • Do not bleach
  • Do not dry clean
  • Do not use dryer
  • Ironing inside out, maximum 150ºC

REGISTRY

  1. What advantages do I have to register?

By signing up, you begin to enjoy many advantages:

  • Save time on your next shopping you will not have to enter your details each time.

  • Consultation at any time the status of your orders.

  • Check the history of your purchases.

  • Receive promotions

  • Accumulate points for our discounts

  1. How do I register?

Click on the link REGISTER (located in the upper left corner), fill in the few details that we request, it is very easy to register.

  1. Once registered, how I can change my data?

Access ‘My Account’ in the personal data section you will find the button: modify data.

  1. Do I have to register to buy?

No need to have user account to buy.

  1. How I can change the email address associated with my account?

Enter the section Update profile of My Account. In that section you can change your email address.

  1. How I can change my password?

Enter the section Update profile of My Account. In this section you can change your current password to the new

  1. How I can edit an order?

Your shopping cart can be modified as long as you have not made the corresponding payment. If you have done so, you can write us at clientes.eu@t-shirtsforever.com and let us know to solve the problem.

PERSONALIZATION

  1. What personalization techniques do you use?

In T-Shirts Forever customizations are made by the following techniques:

TRANSFER

  • We use innovative digital high-definition LED technology and white toner that eliminate the last barriers of creativity, we love the variety of colours, precise details and strong contrasts that come with digital printing. A breakthrough in indirect printing technology, we create vibrant prints on black, blue, white shirts … clothes of any colour.

  • For our customizations we use the best transfer paper of superior quality and resistance. The transfer is a technique that consists in printing on the transfer paper and transferring the images to the garment.

  • Its process is very similar to that of screen printing, except that instead of printing the ink directly on a garment, it is first printed on the transfer paper, and then the content of it is transferred to the t-shirt with the application of heat through an ironing.

  • A great advantage of this technique is that customizations are made more quickly when done by units.

CUTTING VINYL

  • Vinyl cutting is one of the best-known techniques of all time along with screen printing thanks to its versatility and speed in producing textile customization. Vinyl is a high-quality material, offer great resistance to washing, the colours are bright and very pure, although not recommended for all types of designs.

  • The vinyl perfectly reproduces designs in which there is a space or shape with a flat colour because it is completely smooth and its shape perfectly defined, as is the case of personalized t-shirts with sayings, names and / or numbers, simple drawings.

  • Its process first requires that the files be in vector format so that the corresponding machine can read it and thus be able to cut the shapes that the design has. Once the design is sent to the plotter, it cuts it and then the remaining material is manually removed. Now is the moment in which the garment and the piece of vinyl go to the plate where by means of heat and pressure the design remains adhered to the fabric.

  • We customize from a single garment quickly.

  1. Model, size and in what area do the customization, what is the cost?

We have different customization options, made to measure:

  • Choose the model, size and zone according to the attached diagram, can be image, text or image + text

  • If you want, personalize with your own design, image, text, or

  • You can choose designs of our collections

  • The cost of customization is according to the model and size you want (this may vary depending on the type of design and complexity)

 

 

 

 

  1. What type of graph can be my design?

For the customization of transfer technique, you must upload images in JPEG, PNG, TIFF and PSD formats, for customization with cutting vinyl technique the graphics must be vector, the images must be in high resolution so that the personalization is the desired one.

  1. If I upload an image with a coloured background, is the background also printed?

Yes, the white colour (or another colour) is treated as such, that is, it is printed, you must remove the background of the image, and save the result with a transparent background.

  1. How to measure and make sure that the size I buy is correct?

Be guided by the following table:

 

PAYMENTS

  1. What payment methods do you accept?

You can pay with credit cards, debit, prepaid and virtual: payment with Visa, MasterCard-Eurocard, JCB, Diners Club and American Express cards, PayPal, bank transfer and cash on delivery (Only for peninsular Spain).

  1. When payment is made?

Payment will be made at the time the order is placed, only when the payment has been the purchase made is considered (except cash on delivery). The total amount of the purchase is obtained by adding the price of each product and corresponding shipping costs, if they have points T-SF can deduct (or continue to accumulate), resulting in the final price. The delivery note corresponding to the purchase order will email it to you, if you can check your account purchase in section: My Account – My Orders.

  1. A product that was in the shopping cart appears as “Unavailable” when making payment, how is that possible?

It is likely to have been a computer error in that case. If so, you can contact us by writing to clientes.eu@t-shirtsforever.com to seek a solution, either money back or ask for any other product.

  1. Why is my credit card is rejected?

You may have entered some incorrect information and payment manager has rejected. Please try again reviewing the data entered. If the problem persists, select another form of payment or contact us.

  1. Is it safe to make my payment online?

T-Shirts Forever is installed on a dedicated server and the connection is made via encrypted form SSL (Secure Socket Layer – https). That is, SSL interposes an additional layer of encryption to the data flowing between our users and the server where we hosted the Web, ensuring that the information transmitted cannot be read by a third party to intercept communications. T-Shirts Forever ensures compliance with all protocols required by the Data Protection Act.

In addition, all card payments are made through the secure server of BBVA. As physical payment is made on the server of BBVA, the whole process is 100% secure and only they have access to your card number. The same applies to payments made via PayPal.

  1. Is my information secure when I order T-SF?

Rest assured that we guarantee the security and confidentiality of data provided. We are committed to compliance dand in accordance with the provisions of Law 15/1999 on Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of 21 December, approving the Regulations implementing the Organic Law approved 15/1999 of 13 December on the Protection of Personal data (RDLOPD)

  1. How to block or remove cookies?

At any time, you can allow, block or delete cookies installed on your computer by configuring your browser options installed on your computer. Operating in each browser is different, the role of ‘Help’ will show you how.

In addition, you can also manage the store cookies on your browser using tools such as:

  1. What if I discover fraudulent use of my card?

You do not have to happen because we have SSL secure connection, but if you notice anything unusual let us know as soon as possible through our Customer Service: WhatsApp to number 0034664863976 or via email clientes.eu@t-shirtsforever.com

DISCOUNT T-SF POINTS

  1. How do I earn points for discounts?

  • For every 50 euros of purchase accumulate 1-point T-SF, Buyer 100 euros accumulate 2 points T SF.

  • For every 20 points you T-SF 50 euros discount.

  1. Can I use my points accumulated T-SF when you want, or I have to wait to have 50 points?

  • From 200 euros on purchases can now use your points T-SF for the discount, i.e. from 4 points T-SF can use them as the go purchasing, ie 200 euros of purchase you would do 4 euros discount, T-SF points used will be subtracted from the T-SF accumulated points.

You can accumulate your points T-SF until you want to use.

SHIPMENTS

  1. How much are the shipping costs of a purchase?

Depending on the plan you choose (premium or standard), shipping charges are:

Spain Peninsular and Andorra from 3.70 euros, from 80 euros of purchase is Free!

Baleares, Ceuta, Melilla from 5.20 euros, from 120 euros of purchase is Free!

Canary Islands from 9.40 euros, from 180 euros of purchase is Free!

Europe close from 12.50 euros, from 260 euros of purchase is Free!

Far Europe, Maghreb … Turkey from 16.00 euros, from 320 euros of purchase is Free!

North America and Central America from 18.50 euros, from 380 euros of purchase is Free!

Asia, the Middle East, Australia, New Zealand from 19.90 euros, from 420 euros of purchase is Free!

  1. I placed an order, but I have not received any confirmation, is there a problem?
    If you have completed all the steps, something goes wrong, check your Spam folder or enter to your account and check the orders placed. If you do not see any recorded order in your account, you have not completed the purchase process. In case of doubt, send us an email to clientes.eu@t-shirtsforever.com or contact us by WhatsApp at 0034664863976.

  1. Why transport company me send my orders?, Do shipments arrive at my house?, And if they come and I’m not?

  • Spain, rest of Europe, Asia, Middle East, Australia, New Zealand, North America and Central America, orders are shipped by Correos.

  • Shipments through Correos arrive at the address you tell us.

  • In the event that the postman arrives and you are not at home he will leave a notification in your mailbox so that you can pick up your order at the post office closest to the address you have given us.

If you have any problem please contact us via email clientes.eu@t-shirtsforever.com or contact us by WhatsApp at nº. 0034664863976.

  1. Can I track my shipment?

Of course, you can track the shipment: By locator mailings (www.correos.es – Locate your shipment) enter the code shipping or expedition will be sent to your mobile phone (If you want to track the shipment you have to provide your mobile phone number) and you can check the detailed status of your shipment.

  1. How long will it take to receive my order?

Depending on the plan you choose (premium or standard), shipments take:

  • peninsular Spain, the Canaries, Balearics, Ceuta, Melilla and Andorra from 1 to 3 working days.

  • Europe close 3 to 5 working days.

  • Europe distant, Maghreb …. Turkey 5 to 8 working days except Russia comes from the 9 working days.

  • North America and Central America 5 to 8 business days.

  • Asia, Middle East, Australia, New Zealand 5 to 8 working days

These are approximate times, the exact time it will take to get the shipment will go out when making the purchase and place the delivery address.

  1. Do you ship to PO Boxes?

Yes, we ship to any address you specify.

  1. I want to change my delivery address / billing, how I can do?

Step into My Account and tap Edit address you want to change or send an email to clientes.eu@t-shirtsforever.com requesting the changes.

CHANGES – RETURNS

  1. How you have to be packing for the change or return of the product?

All products that are to be changed or returned must be duly packed in their original package or similar.

  1. How long do I have to request a change or return the product?

The exchange or refund request must be made in maximum 30 calendar days after receipt of order.

  1. How do I go for change or return the product?

  • Contact our Customer Service by WhatsApp at 0034664863976 or through the email clientes.eu@t-shirtsforever.com, and let us know the existing disagreement, defect or error.

  • In any case, the User may request by e-mail the form of Changes and Returns Form that T-Shirts Forever makes available, however, its use is not mandatory, however, but they must inform the reason why they want to change or return the product.

  • The user will send the product to our facilities, or if you wish, we will pick up the product (s) to the delivery address that you will indicate for the respective change.

  1. Are there any conditions for product change?

No product changes are allowed that are returned, damaged, damaged, stained or in any state that reasonably indicates that the product has been used, the products will be returned to T-Shirts Forever as soon as possible.

  1. The change or return of the product has some cost?

  • If the reason for the change or return of the product is due to the error of T-Shirts Forever when sending your order (such as sending you a wrong size or colour), the change has no cost to the customer, including delivery costs of the delivery initial and customs expenses.

  • If the reason for the change is due to the customer’s error, such as requesting a smaller size or other reason, then:

If the cost of the purchase is less than the cost of the free shipping offer, the shipping costs would have to be borne by the customer. If the cost of the purchase is equal to or greater than the offer of free shipping, there is no cost to the customer. When appropriate, the client will be responsible for customs charges.

T-Shirts Forever rewards your loyalty, for our customers who have made more than one purchase, there is no shipping cost for you, whatever the reason you want to change the product.

  1. When I must pay customs?

  • When you buy from a third country you act as importer of the product and the customs policies vary from one country to another, they are governmental charges of the country of destination and are not applied by our online store, because of this T-SHIRTS FOREVER is not responsible for the same.

  • We also do not know the amount to pay at the customs office. Please, for more information about these charges and fees, contact your local post office or customs office for more information.

  • For customs to inform them about the exact costs, indicate the total amount in Euros of the order and they will indicate it.

  • Each Customs has a collection period for the merchandise after which it is left in abandonment, leaving the customer responsible for any future consequences.

  • T-SHIRTS FOREVER is not liable for delays in customs clearance.

  1. Are there any conditions for returning the product?

  • That the product have defects or error in the shipment.

  • That the user considers that, at the time of delivery, the product does not conform to the stipulations of the contract or purchase order.

  • Returns are not allowed for products that are returned, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used.

  • The products will be returned to T-Shirts Forever as soon as possible.

  1. How long does it take to make the refund of the return of the product?

  • Once the product has been returned, they will be examined and the User will be informed, within a reasonable period of time, if the refund proceeds or, as the case may be, the substitution thereof.

  • The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days after the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.

  1. Do they pay me the integrity of the money of the cost of the product?

  • The amount paid for those products that are returned because of some defect or error when actually exists, will be refunded in full, including delivery charges and the costs they have incurred the user to make the return.

  • The refund will be made by the same means of payment that the user used to pay for the purchase.

RIGHT OF WITHDRAWAL

  1. Can I cancel the purchase of the product?

  • You have the right to cancel the purchase within 14 calendar days without justification from receipt of the product.

  1. How and when do the refund?

  • In case of withdrawal, T-Shirts Forever will reimburse the User for all payments received, including shipping costs (with the exception of the additional expenses chosen by the User for a different mode of delivery to the less expensive mode offered on the site web and customs charges or other taxes will be borne by the user) without any undue delay and, in any case, no later than 14 calendar days from the date on which T-Shirts Forever is informed of the decision of desist for the User.

  • T-Shirts Forever will reimburse the User using the same payment method used by him to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, T-Shirts Forever may withhold said refund until they have received the products or items from the purchase.

  1. Can I cancel the purchase of a customized product with my design or logo?

No, there are exceptions to the right of withdrawal, personalized products with their own design or logo were manufactured exclusively for you.

  1. To which address do I send the product (exchange, return or withdrawal)?

The customer can return or ship products to T-SHIRTS FOREVER to:

Av. Duran i Sanpere No. 36-6-3

Cervera – Lleida

CP: 25200

Spain

It must do so without undue delay and in any event not later than within 14 calendar days from the date on which T-SHIRTS FOREVER was informed of the decision to exchange, return or withdrawal.

GIFTS

  1. Can I buy a product to give away?

Of course, we send the gift to the address you tell us.

  1. My purchase can wrap it in wrapping paper?

Yes, you can request and it will arrive wrapped in gift paper, add the dedication you wish to appear on the gift.

  1. Can I return it or change the gift?

Gift orders allow changes in size and / or colour. For any other type of exchange or return, it will be necessary for the buyer to provide the original purchase order for changes and / or returns.

OTHERS

  1. I still have questions; can I contact T-Shirts Forever?

If you have any further questions we will be happy to help. You can contact us at any time through our email clientes.eu@t-shirtsforever.com or contact us at No. WhatsApp. 0034664863976 or chat Monday to Friday from 9am to 18pm.